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Is Your
Organization Ready
for Kari’s Law?

Kari’s Law and Ray Baum’s Act require all multi-line phone systems in the U.S. (like those found in hotels and offices) to enable direct dial to 9-1-1, direct routing to a 911 center, and on-site notification of a 9-1-1 call that includes a detailed “dispatchable location” to decrease response time. Signed in 2018, the laws go into effect on February 16, 2020.

Kari’s Law amends the original Telecommunications Act of 1934 as well as its overhaul in 1996. The bill has transformed emergency communications by mandating that public safety be built into every aspect of a telephone system. Kari’s Law makes it so that every person can easily call for help, and be easily located by emergency services.

What is Kari’s Law?
What are the Requirements?

Kari’s Law is named after Kari Hunt, who was tragically murdered in her hotel room in 2013 after multiple failed attempts by her daughter to dial 9-1-1. Medical examiners agree that had her daughter been able to reach emergency services, Kari would have survived the attack. The law is designed to ensure that anyone, anywhere can reach emergency services and that critical location data is provided with that call.


Kari’s Law and Ray Baum’s Act require multi-line telephone systems to provide:

  • Direct dial to 9-1-1 with no prefixes
  • Direct routing to 9-1-1
  • On-site notification of a 9-1-1 call being made, with a “dispatchable location” conveyed (for example, which floor of an office building a worker is on or which classroom a student is calling from)

In addition to facing potentially devasting civil liabilities should a tragedy occur, businesses that fail to comply with the law risk fines, and may be subject to additional penalties for each day they remain non-compliant. With Kari’s Law now included within the amended Communications Act, the Federal Communications Commission (FCC) has the power to enforce the rules, assign judgments, and collect penalties.

How to Get Compliant

As a national leader in advocating for Kari’s Law, Avaya offers the world’s first secure next-generation 9-1-1 (NG911) additional data repository (ADR) solution: SENTRY.

NG911 is a national movement to replace the outdated emergency communications infrastructure with new IP-enabled functionality capable of transporting not only voice but multimedia data and geospatial location information. This additional data will provide critical situational awareness directly to Public Safety Answer Points (PSAPs) and first responders, speeding response and assisting in saving lives. Enterprise networks will detect and immediately route emergency call requests, no matter where or how the device is connected, while providing internal command and control dashboards for event management tracking, acknowledgement, and escalation as needed.
Avaya SENTRY integration with RapidSOS enables the delivery of discrete location and other critical data to the NG911 Clearinghouse. In the event of an emergency call, location data is sent from SENTRY to the Clearinghouse where it is made available to the PSAP.

Avaya SENTRY provides relevant context that goes well beyond location, ensuring that U.S. enterprises are in full compliance with Kari’s Law, as well as the dispatchable location required by Ray Baum’s Act. The solution is the market’s most flexible and dynamic real-time 9-1-1 database, providing life-saving technology using existing networks.